Leadership Team

David Volosov, B.S., J.D.

President of Salisbury House Inc. and its affiliates and subsidiaries

David Volosov is the President of Salisbury House, Inc. and its subsidiaries.  David has experience and expertise in a variety of human services operations.

David joined Salisbury House in 2010 as the Assistant General Counsel. Since 2010, David has taken on additional roles, culminating in his appointment to President in early 2016. David’s current responsibilities include leading the strategic planning process with each of the operating entities served by Salisbury House. David works closely with each of the CEOs and Vice Presidents of Salisbury House’s subsidiaries to grow, develop, and further their missions. David supervises the Human Resources, Employee Benefits, Facilities Management, Quality & Learning, and Marketing departments.

David has a Juris Doctor degree from George Washington University Law School and a Bachelor of Science degree in Accounting and Business Administration from the University of Maryland. David’s volunteer work includes being an active member of the board of directors of Sulam, a not-for-profit school that provides education and therapeutic services to Jewish children with learning differences, and being an active member of the board of directors of the Berman Hebrew Academy, the largest Modern-Orthodox Jewish day school in the Washington, DC area.

In his spare time, David spends time with his wife and three children, rooting for the Baltimore Ravens and Orioles, and cooking.


To view the press release about David Volosov’s recent promotion to President click here.

Paul Volosov, PH.D.,

Founder, Chairman & CFO of Salisbury House Inc. and its affiliates and subsidiaries

Paul Volosov founded New Story to help children with serious and/or complex challenges live high-quality lives.  New Story’s primary goal is to help children and their families overcome obstacles and live a fulfilled and meaningful life, regardless of any and all challenges.  Paul strongly believes that New Story’s success stems from following the basics – consistently doing the right thing, always offering a helping hand and continuously putting others first.

Paul received his master’s degree in human development from the University of Maryland in 1972 and his Ph.D. in school psychology from Temple University in 1976.

After being certified as a school psychologist and as a licensed psychologist, Paul founded Growth Horizons, Inc. in 1979; Salisbury Behavioral Health, Inc. and Milestones Achievement Centers of America in 1997; and Criticare, Inc. in 2007.  Each of these companies supports people with serious and complex challenges and helps them take responsibility for themselves and others so that all can live satisfying and contributing lives.
Paul is an active member of the board of directors for The Associated Jewish Federation of Baltimore, The National Society for Hebrew Day schools and many other religious institutions.

Rewarding Experience
The most rewarding aspect of working at New Story for Paul is being able to see the impossible happen every day.

When he has free time, Paul enjoys spending time with his own family and playing with his many grandchildren.

“I am convinced that everyone can achieve a high-quality life regardless of the challenges faced.  I believe that every day is a new day with the opportunity to improve and to create a new story.  I write a new story for myself every time I help someone else write a new story.” – Paul Volosov

To view the press release about Paul Volosov’s recent position change from President to Chairman of the Board and CFO click here.

Kim Benner for webKimberly A. Benner, MA, MS, CPRP

Chief Executive Officer of Salisbury Behavioral Health and New Story Ohio, President of Development of Salisbury House, Inc. and all its affiliates and subsidiaries

Kimberly has 22 years of experience in Clinical administration, executive leadership, and a background in working with children, adults, and families. She started with the company in 2005 as VP for the Northeast region of Salisbury Behavioral Health, Inc. She received her BA in Psychology and MA in Organizational Psychology, and MS in Counseling Psychology, CPRP (certified psychiatric rehabilitation practitioner). She attended Cedar Crest College, Fairleigh Dickinson University, and Chestnut Hill College. She was promoted to CEO of SBH in 2009, and New story and New story of Ohio in Fall of 2012, and has since gone on to become the Vice President of Development of Salisbury House and all its subsidiaries and affiliates.

In Kim’s free time, she is a member in a variety of advocacy and advisory organizations. She also enjoys reading, working out, and spending time with friends and family.

“I feel rewarded when I hear the success stories from the individuals we work with. Whether it is an adult who is able to live independently after many years in a highly structured placement, a group home child developing the skills to be able to transition to independent living, or a student who is able to return to his or her home district. The fact that our services have improved the lives of so many individuals over the years is what keeps me energized. I love being part of an agency that is continually striving to grow and improve.  We are not perfect, and as humans, we can make mistakes.  However we view these times as an opportunity to learn, improve, and develop into something better and stronger.  Only people who think they are perfect will never look at themselves and will stay stagnant.” Kimberly Benner.

Cindi-MazzaCynthia Mazza, MS

Vice President and Chief Operating Officer
Phone: 610-973-0971
Fax: 610-391-1735

Cynthia “Cindi” Mazza is the Vice President and Chief Operating Officer of the Adult & Children’s Clinical /Residential Division for Salisbury Behavioral Health, Inc. Her career spans over 30 years working with children, youth and families within the Human Services field which includes clinical, administrative and executive positions.

“I believe that to be a good leader you need to know when to follow,” said Cindi regarding her philosophy on leadership.

Cindi began her tenure with Salisbury Behavioral Health in July 2005, as the Operations Director for the Adult Programs overseeing all clinical programs. During this time, she was able to build a strong team that enabled growth with such programs as Assertive Community Treatment Teams and Psycho Social Rehabilitation programs. Cindi moved into her role as Vice President and Chief Operating Officer in 2012. She currently oversees all residential, clinical programs and community based programs.

“Being part of an agency that does whatever it takes to support not only those we serve, but employees as well, is a joy,” said Cindi.

Cindi received her Bachelors of Science degree in psychology from Misericordia University and a Master’s of Science degree in rehabilitation counseling from the University of Scranton.

Cindi is Past Co-Chair of the Pennsylvania State Advisory Board for OMHSAS (Office of Mental Health and Substance Abuse Services) and has held numerous chair positions within the foster care system and Human Services system. In her spare time she enjoys reading, playing golf and taking care of her two Bichon’s.


ManagementMichelle Kloss, MHS

Operations Director, 
Community Based programs
Phone: 610-973-0971 ext. 1055
Fax: 610-391-1735

Michelle Kloss, MHS, is the Operations Director at Salisbury Behavioral Health, Inc. for Community-Based Programs. Michelle joined the company in 2010. Michelle’s career spans the fields of corrections, drug and alcohol, mental health and quality assurance.

She oversees Assertive Community Treatment (ACT) Teams, Psychiatric Rehabilitation, Blended Case Management and Peer Support Program for Lehigh, Northampton, Berks, Carbon, Monroe and Pike counties. She oversees all daily operations of these programs to ensure effective management, treatment and compliance with regulatory and contract requirements.

Michelle graduated from DeSales University in 2000, with a Bachelor of Arts degree in criminal justice administration. She received her Master’s degree in human services from Lincoln University of Pennsylvania in May 2002.

ashley-lernerAshley Lerner

Operations Director
for Children’s Clinical Services
Phone: 610.973.0970 ext. 1057
Fax:  610.391.1735

Ashley Lerner, Operations Director for Children’s Clinical Services has been with Salisbury/New Story since April of 2009. She is responsible for the Family Based programs and Community/School Based Behavioral Services.

Ashley has a BA in Applied Psychology from Penn State University, and is a graduate of the Eco-Systemic Family Structural Therapy training through Philadelphia Child and Family Guidance Center, and is certified as a Family Based Mental Health Professional through the Department of Public Welfare Office of Mental Health and Substance Abuse Services.

Ashley’s career at New Story/Salisbury Behavioral Health started with her working in the field as a Mental Health Worker, and through the years was promoted to Program Coordinator of Family Based. She worked as the Quality Assurance Coordinator before returning to operations in her current role.

Eric Bigelow_2Eric Bigelow, MS.

Operations Director
Phone: 610-327-8372
Fax: 610-327-1116

Eric Bigelow is the Operations Director for the Adult Programs for Salisbury Behavioral Health, Inc. He has worked in the Human Services field for over 20 years and spent much of his early career as a program therapist for individuals coping with the challenges of severe and persistent mental illness. He began working for Salisbury Behavioral Health in 2005, as a Long Term Structured Residences Program Director.

Eric is a member of the Montgomery County Trauma Champions Workgroup, and in his leadership role with Salisbury Behavioral Health helps others within the organization to create trauma informed care environments. In 2008, he received the Chester County Gold Standard Award for “excellence in promoting recovery-oriented practices”.

Eric volunteers every year with other local professionals in providing a Hearing Voices Simulation (developed by Pat Deegan, PhD., and Associates, LLC) to first responders in Delaware County. He also volunteers with Community Care Behavioral Health who provides a Hearing Voices Simulation to members of the community in Chester County.

He received his Bachelors of Science in psychology from Florida State University and his Masters of Science in counseling studies from Capella University.

Edward A. Domrzalski III, BS CPRP

Operations Director
Phone: 215-884-5566
Fax: 215-885-1746

Edward A. Domrzalski III, better known as “Ski”, is the Operations Director of the Adult Residential Services and oversees the Peer Specialist Program for Salisbury Behavioral Health with expertise in adult mental health and adjudicated youth.  In the past 10 years, he has focused on fostering relationships with the adults served in his programs and assisting them in becoming as independent as possible.

Ski joined Salisbury Management, Inc., in January 2007. His primary responsibilities are to oversee the daily operations of the three Personal Care Homes, three Supported Independent Living programs, Peer Specialist program and one Community Residential Rehabilitation Program.  He is highly involved in all of the seven programs he runs and involved in all aspects – ensuring compliance with all regulations and licensing requirements; assisting in budget preparations; ensuring maintenance needs are taken care of at the facilities; and most importantly establishing effective relationships with consumers, families, government officials, and managed care officials.

Ski has a Bachelor’s of Science degree from Baptist Bible College in Springfield, MO.  He holds an Administrator License from the Department of Public Welfare for the Personal Care Homes. He also serves as a member of the company’s Certified Safety Committee.

Ski was an integral part of developing and creating an emergency shelter care and group home program for New Story of Ohio (related company to Salisbury Behavioral Health) and served as their Administrator and Operations Director.